Managed Services

Jul 31, 2014

Improving Customer Service with Social Features in Microsoft Dynamics CRM

Author: Yacov Wrocherinsky

One of the keys to increasing customer satisfaction is to improve the customer’s perception of their relationship with you. Get closer to your customers by leveraging powerful social media tools.Read More

Jul 24, 2014

Using CRM to Overcome Today’s Biggest Marketing Challenge

Author: Yacov Wrocherinsky

It’s no longer possible to rise above all the marketplace noise, but proper application of CRM can help you cut through it by leveraging your existing audience to help build new.Read More

Jul 14, 2014

Make Escalation Easy for Customers

Author: Infinity Managed Services Team

Customers can relax and work with you most freely when they know they have recourse to someone in charge if they need it. Show your willingness and ability to rapidly escalate their issues!Read More

Jun 26, 2014

Giving Your Customers More Ways to Contact Your Service Department

Author: Infinity Managed Services Team

The best way to increase customer satisfaction is to make it easier for customers to obtain service in the first place.Read More

Apr 30, 2014

Managed Services – Business Continuity & Disaster Recovery

Author: Infinity Managed Services Team

If your company lost some or all of its data you’d very likely be unable to continue operations. You wouldn’t know what to bill to your customers, what they already owe you, or what you owe others. Inventory information, manufacturing processes, contractual obligations, and competitive intelligence might all be gone. Read More

Apr 25, 2014

Managed Services – Serving Up Servers

Author: Infinity Managed Services Team

Once the server is off your premises it’s important to understand the relative values of the various available services to help determine which service is most appropriate to your needs. Read More

Apr 15, 2014

Managed Services – Supporting Your Staff

Author: Infinity Managed Services Team

Even though they may be exquisitely trained, highly motivated, and very, very good at what they do even the best staff member occasionally runs into roadblocks. Something unfamiliar comes up. Something they haven’t encountered before. Or maybe something has broken. Whatever the root cause, the user cannot get their work done and that is totally unacceptable. The road to a resolution starts with a call to the HelpDesk or ServiceDesk.Read More

Apr 3, 2014

Managed Services – Who Ya Gonna Call??

Author: Infinity Managed Services Team

A server has gone down, or a much-needed printer at the end of a period and checks need to be cut. Software is not performing the way it should, or at all. You need some kind of service or support and you’re not sure where to get it. While some midmarket and larger companies have maintained their own internal service and/or support organization, many have come to prefer outsourcing these functions to companies that are specialists at IT service and support. Read More

Mar 28, 2014

Remote Network Monitoring & Management

Author: Infinity Managed Services Team

Your network management provider can keep a careful eye on your network routers, switches, internet connections, servers, storage, security, and more. Read More

Mar 21, 2014

Managed Services – What Exactly ARE “Managed Services?”

Author: Infinity Managed Services Team

A typical business needs a variety of IT services to support its operations, and since many of these services can be managed for them, each is considered a managed service. Read More